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Payment Options

If you are unable to find a suitable answer to your question, please contact:
Customer Care

Bank FAQs

How do I credit my playing account?
How do I cash out my funds?
How do I make a redeposit?
What should I do if I submitted a successful deposit but my account does not get credited?
I have received an e-mail stating that my deposit has been successful, what should I do with this information?
How do I view my transaction history?
What should I do if my transaction fails to post?
I have tried to deposit with my Visa / MasterCard / Carte Bleue and I have been asked for the CVV. What is this number?
Am I eligible for a bonus when I deposit?

Security Questions Related to the Bank

Is it secure to give my personal details to any of the payment methods mentioned?
Is it safe to use my credit card online?

Payment Methods

Credit Cards

Visa & MasterCard

iPoint

What is “iPoint”?

TicketSurf

What is “Ticket Surf”?

Web Processing

What is "Web Processing"?

NETELLER

What is "NETELLER"?

Moneybookers

What is "Moneybookers"?

CLICK2PAY

What is "CLICK2PAY"?

Ukash

What is “Ukash”?

Bank Wire

What is “Bank Wire”?

Western Union

What is “Western Union”?

Cheque Notes

Do you accept “Cheque Notes”?
How do I cash out using the “Cheque Note” option?
Technical Inquiries: Click here if your issues are technically related.

Bank FAQs

How do I credit my playing account?
You will be able to credit your playing account, only if your account has been validated by Yachting Poker.
  1. Log into your Yachting Poker account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Select the method of your choice.
  5. Once you have chosen your method please follow the instructions.

If your transaction is approved you will always receive an e-mail and your funds will be credited in your account in real time depending on the chosen payment method.

You will not be able to purchase more funds if you have more than €/$ 150 in your account.

When you open an account with Yachting Poker your standard limits will be as follows:
  • Daily: € - $ 600
  • Weekly: € - $ 2600
  • Monthly: € - $ 5500

Limits may vary depending on the method you choose.

How do I cash out my funds?
You will be able to cash out your funds only if you have an approved deposit. In case you are using electronic wallets you need to have an approved transaction with the same payment method not older than 6 months (these terms may not apply depending on the account activity).
  1. Log into your Yachting Poker account.
  2. Click on ‘Bank’.
  3. Click on ‘Cash Out’.
  4. Select the method of your choice.
  5. Once you have chosen your method please follow the instructions.

Cash outs stay pending for 5 days on our system and if it is your first cash out you need to supply us with the below documentation.
  • Front and Back of CC (if a Credit / debit card has been used – always hide the CVV when sending in copies).
  • Front and Back of Picture ID.
  • Recent Utility Bill (not older than 3 months).
  • If needed the Purchase Agreement Form (which will be provided by us).
How do I make a redeposit?
If you have a pending cash out (remember that cash outs stay pending for five days), you may return your funds to your playing account.
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. You will be able to view your cash out on this screen.
  5. Click on “Cancel” and redeposit your funds and your account will be immediately credited.
  6. The cash out request will be cancelled.
  7. On your transaction History the transaction will show as “Cancelled by User”.
  8. You will qualify for the Bonus Games “Pick your luck” or “Paris Bonus” (maximum 3 times without depositing).
You even have the option to redeposit just a part of your cash out by entering the amount in the specific field.

What should I do if I've submitted a successful deposit but my account has not been credited?
If you've made a successful deposit using one of our payment methods and the funds do not reach your playing account after the stipulated time frame, please contact Customer Care, which is available to our players 24/7.

I have received an e-mail stating that my deposit has been successful, what should I do with this information?
After every successful deposit or cash out you will receive an e-mail from Yachting Poker or one of our payment processors, depending on the method chosen. Yachting Poker recommends that you keep this information for future reference.


How can I view my transaction history?
To view your transaction history please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “History”.
  4. Select the month that you would like to view and the information will come up immediately.
What should I do if my transaction fails to post?
If your transaction fails we suggest that you contact our Customer Care team and they will gladly help you find payment option solution.

I have tried to deposit with my Visa / MasterCard / Carte Bleue and I have been asked for the CVV. What is this number?
CVV is an anti-fraud security feature that was designed to help verify that you are in actual possession of your credit card. For Visa / MasterCard / Carte Bleue, the 3 digit CVV number is printed on the signature panel on the back of the card. In case we ask for documentation please ensure that you hide these 3-digits.

Am I eligible for a bonus when I deposit?
When you make your very first deposit, you will get from 100% to 300% in bonus. After your first bonus, every deposit you make you will receive a 'reload bonus' by playing our bonus games “Pick Your Luck” or “Paris Bonus”.

Security FAQs Related to the “Bank”


Is it secure to give my personal details to any of the payment methods mentioned?
Yachting Poker always uses high tech security measures and advanced encoding to maintain security and confidentiality. We make sure our payment partners do so as well; none of them will ever give your personal information to any other party. Nor will your information be used for any other purpose other than completing transactions that you request.

Is it safe to use my credit card online?
Yachting Poker takes security issues very seriously and adopts the most sophisticated technology that guarantees security and the protection of your privacy. Your account information and deposits are fully protected by state-of-the-art security systems, advanced software and services. Monetary transactions are protected by sophisticated RSA public/private key encryption mechanisms to ensure that all information remains secure and private at all times. The security measures implemented by Yachting Poker ensure that the validity of each transaction you make, and the latest fraud control systems are utilized to protect your credit card information.

Payment Methods

General information related to Payment Methods.
  • AGE – All payment methods can be used only by customers 18+.
  • FEE – Yachting Poker does not charge any fees to deposit funds from your playing account or cash out.
  • CURRENCY – All our payment methods accept both EURO and USD besides Ukash. (Ukash supports EURO only).
VISA and Mastercard
At Yachting Poker we accept all types of cards as long as they have Visa, Mastercard or Carte Bleue (is accepted only by Ticket Premium CDP) logo on them.

How can I deposit with Visa or MasterCard?
Visa is accepted by the below mentioned options:
  • Click on Visa / Mastercard and your transaction will be processed by Web Processing in real time (credit cards only).
  • Click on Visa / Mastercard iPoint and your transaction will be processed in real time after registration (both credit and debit cards are accepted).
  • Click on Visa / Mastercard (top position) and your transaction will be processed in real time (both credit and debit cards are accepted).
  • Visa, Mastercard & Carte Bleue are accepted by Neteller, Click2Pay and Moneybookers please visit their site for more information.
Can I cash out using Visa or Mastercard?
Unfortunately you will not be able to cash out your funds using this option. We suggest that you cash out using the Bank Wire option.

What are my daily Limits?
Minimum: € - $ 25
Maximum: € - $ 600

What is “iPoint”?
The iPoint m-commerce payment gateway has been introduced to enable you to pay safely on our site using your mobile phone. In order to use this service, you need to open an account with iPoint directly on our site, by registering your mobile number on which you will receive the transaction code.

How do I deposit using iPoint?
Funding your account with iPoint is very fast and easy! Please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Visa / Mastercard iPoint”.
  5. If you do not have an account with iPoint, register your mobile number (one time process – that can take up to 10 minutes), credit card details and personal information directly on our site.
  6. Once registered enter the amount desired and CVV Number.
  7. Click on Validate.
  8. Please call iPoint on their toll free number 00356 7922 2210 or 001 347 584 0830.
  9. If this is your first purchase with iPoint, please wait for the confirmation sms for about 10 to 15 minutes
  10. Your call will not be answered. iPoint server will identify your incoming number and your transaction will be processed by the bank accordingly.
  11. You will receive the status of your transaction by text message.
  12. If your transaction is approved you will receive the money in your account in REAL TIME.

Can I cash out using iPoint Service?
Unfortunately you will not be able to cash out with iPoint. In case you wish to cash out your funds we suggest that you use the Bank Wire option.

What are my daily limits?
Minimum: € - $ 25
Maximum: € - $ 600

What is 'Ticket Surf'?
Ticket Surf (TSI) offers you two options, Ticket Premium and Credit / Debit card deposit. Thanks to these two options you can deposit SAFELY at Yachting Poker in REAL TIME.

How do I deposit using my credit / debit card with Ticket Surf?
To deposit please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “VISA / MASTERCARD” or “Carte Bleue”.
  5. Enter the following information:
    • Amount Desired.
    • Card Number.
    • Card Expiry Date.
    • CVV Number.
  6. Check that your name, e-mail address and zip code are correct.
  7. Click on Submit and your money will be credited to your account in REAL TIME.

What is my daily limit using my credit / debit card?
Minimum: € - $ 25
Maximum: € - $ 1000

What is Ticket Premium?
Ticket Premium is a prepaid scratch card which can be purchased in 15000 different points of sale . One of the strong points of Ticket Premium is that you can deposit ANONYMOUSLY at Yachting Poker.

How do I deposit with Ticket Premium?
To deposit with Ticket Premium it is very easy and secure. Please use the following steps:
  1. Purchase a ticket from a retailer.
  2. Log into your account.
  3. Click on “Bank”.
  4. Click on “Buy Credits”.
  5. Click on “Ticket Premium”.
  6. Enter the amount desired (cards cost from € / $10 to € / $150).
  7. Enter Ticket Number.
  8. Click on Submit and the money will be credited to your account in real time.

Can I cash out with Ticket Premium or on my credit / debit card?
Unfortunately you are not able to cash out funds using these two options. For your convenience, we suggest that you use the Bank Wire option.

What is my daily Limit with Ticket Premium?
Minimum: € - $ 10
Maximum: € - $ 150

What is "Web Processing"?
Web Processing is one of our payment processor providers which allows you to deposit and cash out using various payment methods.

Which options are offered by Web Processing?
Web Processing offers the following payment methods such as:

How do I deposit with Web processing?
Refer to the above mentioned payment method sections to view more information on how to deposit.

How do I Cash Out with Web processing?
Refer to the above mentioned payment method sections to view more information on how to cash out.

Web processing Contact information
If you have any questions, Web Processing provides a helpful customer care service:

Email : [email protected]
Web processing : +1 416 583 2750


What is “NETELLER”?
NETELLER is an electronic wallet which allows you to move your funds to your playing account and back to your Neteller account in a fast and secure way.

For more information related to NETELLER please click here . You will be able to view all the charges and all the information needed to deposit and cash out on your Neteller account.


How do I create a NETELLER account?
Click here and sign up for FREE on their site.

How do I deposit using NETELLER?
Funding your account using NETELLER is easy, fast and very secure. Please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “NETELLER”.
  5. Enter the amount desired and click on “Validate”.
  6. You will be redirected to a Web Processing Page.
  7. Enter your NETELLER Account ID (Upon registration NETELLER will provide you with an Account ID).
  8. Enter your NETELLER Secure ID (Upon registration NETELLER will provide you with a Secure ID – this is not the password that you have chosen when opening the NETELLER account).
  9. Click on Confirm and the money will be credited in your account in REAL TIME.

How do I Cash Out with NETELLER?
To Cash Out funds using your NETELLER account, please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Choose “NETELLER”.
  5. Enter the amount desired.
  6. Click on “Cash Out”.
  7. The money will be sent to your NETELLER account in 5 days.

NETELLER contact information.
If you would like to contact NETELLER please click here.

What are my daily limits?
Minimum: € / $ 25
Maximum: € / $ 600

What is "Moneybookers"?
Moneybookers is an electronic wallet which allows our customers to send and receive funds securely in real time. To use Moneybookers you need to open an account. The registration on Moneybookers is fast and totally FREE. They offer various ways of payment which makes it easier for you to fund your account.

If you would like to view Moneybookers FAQs please click here.


How do I create a Moneybookers account?
Click here to sign up for FREE on their site.

How do I deposit using Moneybookers?
Funding your account using Moneybookers is very easy, fast and secure. Please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Moneybookers”.
  5. Enter the amount desired and click on “Validate”.
  6. You will be redirected to a Web Processing Page.
  7. Enter your e-mail address that you registered at Moneybookers.
  8. Enter the password you have chosen when you have opened your Moneybookers account.
  9. Enter the Turing number you will view on the screen.
  10. Click on Login and the money will be credited to your account in real time.

How do I Cash Out with Moneybookers?
To Cash Out funds to your Moneybookers account please follow the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Choose Moneybookers.
  5. Enter the amount desired.
  6. Click on “Cash Out”.
  7. The money will be sent to your Moneybookers account in 5 days.

Moneybookers contact information.
If you would like to contact Moneybookers please click here.

What are my daily limits?
Minimum: € - $ 25
Maximum: € - $ 600

What is "CLICK2PAY "?
CLICK2PAY is an online electronic wallet that facilitates simple and secure online money transfer. Signup for FREE, you can choose from dozens of funding options and make an instant deposit at Yachting Poker. This option can be used to fund your playing account and cash out money back to your Click2Pay Account.

If you would like to view all the costs and options provided by Click2Pay please click here.

Please visit this link to access Click2Pay FAQs.


How do I create a Click2Pay account?
Please click here to sign up for free on their site.

How do I deposit using Click2Pay?
Funding your account using Click2Pay is very easy, fast and secure. Please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Click2Pay”.
  5. Enter the amount desired and click on “Validate”.
  6. You will be redirected to Web Processing page.
  7. Enter your e-mail address registered at Click2pay.
  8. Enter your PAN Number (16 digit number provided by Click2Pay).
  9. Submit and the money will be credited in your account in real time.

How do I Cash Out with Click2Pay?
To Cash Out funds to your Click2Pay account please use the following steps:
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Choose Click2Pay.
  5. Enter the amount desired.
  6. Click on “Cash Out”.
  7. The money will be sent to your Click2Pay account in 5days.

Click2Pay contact information.
If you would like to contact Click2Pay please view the below information.

Phone: International 0049 180 5 113090 / US 011 49 180 5 113090

E-mail address: [email protected]


What are my daily limits?
Minimum - € - $ 25
Maximum - € - $ 600

What is “Ukash”?
Ukash is a voucher that can be purchased from 275,000 different points of sales all over the world. You can exchange your cash for a voucher at any point of sale that supports Ukash. Ukash have several advantages; the payment is IMMEDIATE and you can deposit on Yachting Poker ANONYMOUSLY.

If you do not know where Ukash shops are please click here and enter your post-code, city or street.

You can only deposit in Euro. If you have a USD account you need to choose another option.


How do I deposit using Ukash?
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Ukash”.
  5. Enter the amount desired and click on “Validate”.
  6. You will be redirected to Web Processing page.
  7. Enter your Voucher Number (19 digit number).
  8. Enter the Voucher Value (ticket can be used more than once).
  9. Click on Submit and the money will be credited to your account in real time.

Note: If the amount you would like to deposit differs from the value of your voucher, you will be given a new voucher number online together with the new value to use anyway you like.

Can I cash out with UKash?
Unfortunately you cannot cash out using Ukash. In the event you would like to cash out funds, we suggest that you use Bank Wire option.

Ukash contact information.
If you would like to contact Ukash please click here

What are my daily limits?
Minimum: € - $ 25
Maximum: € - $ 600

What is “Bank Wire”?
Bank Wire Transfer is a method of transferring funds from one entity to another. A Bank Wire Transfer can be made from one entity’s bank account to the other entity’s bank account. Bank to bank wire transfer is the most common payment method in Europe with several million transactions processed per day. Bank to bank wire transfer is considered the safest international payment method.

How many types of Bank Wire do you support?
To your Local Bank : There are two types of bank wire transfers that your local bank provides. Please note that you will need to visit your bank in person to fill in a form with the information listed below.
  • Standard Bank Wire - 3 to 5 business days
  • Urgent Bank Wire - 1 to 2 business days

Internet Banking: Some banks accept Bank Transfers using internet banking. Please ask your financial institution for more details.

What is Swift Code/ BIC?
Bank Identifier Code - is the unique identification code of a particular bank.

What are the fees?
Yachting Poker does not charge any fees to use this service. We suggest that you contact your financial institution to verify fees. The fee usually depends on the amount that you transfer.

What is an IBAN number?
IBAN – International Bank Account Number – is an international standard for identifying bank accounts across national borders.

How do I deposit with Bank Wire?
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Bank Wire”.
  5. Enter the amount desired and click on “Validate”.
  6. Go to your bank with the following information.

  7. Bank Wire Information
    Beneficiary Name: Gantor International Ltd.
    Beneficiary Address: No. 109 Sir William Reid Street, Gzira, GZR1033.
    Bank Name: Bank of Valletta Malta (BOV)
    Bank address: Bank of Valletta, No.54 Merchants Street, Valletta
    Bank Phone Number: 00356 2131 2020 (08:00am till 20:00)
    Currency : EUR / USD
    Account Number: 4001764066 2 – EUR / 4001756727 9 - USD
    IBAN Number: MT68VALL22013000000040017640662 - EUR / MT87VALL22013000000040017567279 - USD
    Swift Code / BIC Number: VALLMTMT
    Reference: E-mail address & Transaction ID

  8. As soon as Yachting Poker receives your money transer, we will credit your account accordingly.

How do I cash out with Bank Wire?
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Choose “Bank Wire”.
  5. Enter the amount desired.
  6. Fill in all the provided fields.
  7. Click on “Cash Out”.
  8. The money will be sent to your bank account in 5 days.
What are my daily limits?
Minimum: € - $ 25
Maximum: € - $ No Limit

TIPS

  • If you are interested in using this method please visit your Bank as early as possible in the day.
  • Ensure that you enter the correct information in the provided fields or your bank may charge more fees to repair the transaction.
  • When visiting your bank, please do not mention that the funds are for gambling purposes, in order to safe guard your own privacy.
  • Ensure that you always enter your registered e-mail address in the reference field and account ID. If this field is left empty, the money will take longer to be credited to your account.


What is “Western Union”?
Western Union is a leading provider of global money transfer services connecting people across the world. Western Union is a person to person money transfer and there is no membership or subscription to the service.

Please note that in certain countries Western Union is not allowed.

Click on this link to locate the nearest Western Union Agency in your area.


What is MTCN?
MTCN means Money Transfer Control Number which consists of a unique 10-digit number.

How many transactions can I request per day?
You are allowed to issue one transaction per day. The maximum limits of the Will Call Money Transfer Service may differ from country to country. Please check with your local Western Union agent to confirm restrictions and limits.

How long does it take for my account to be credited?
It will take up to 1 hour depending on the day and time.

What are the fees?
Yachting Poker does not charge any fees to use this service. We suggest that you contact your local Western Union agent directly to verify fees, as the fees may vary depending on the country. Western Union charges a fee per transaction.

How do I deposit with Western Union?
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Buy Credits”.
  4. Click on “Western Union”.
  5. Enter the amount desired and click on “Validate”.
  6. On the next page you will be given a transaction ID and a Receiver’s name.
  7. Print this information and visit the nearest Western Union branch in your area.
  8. Fill in the ‘To Send Money form’ which should include;
    • Receiver’s First and Last name.
    • Sender’s First and Last name, address and telephone number.
    • Amount you would like to deposit.
    • Country of Origin
  9. Present valid identification document (ID or Passport).
  10. You will be given an MTCN.
  11. Contact us back with the MTCN.
  12. Your account will be credited in an hour’s time.
How do I cash out with Western Union?
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Click on “Western Union”.
  5. Enter the receiver’s name and the amount you wish to cash out. The receiver’s name should be the person that will collect the money.
  6. Once it is approved you will receive an e-mail with the Sender’s Name and the MTCN.
  7. To collect the money simply visit your nearest Western Union Agent and fill in a ‘To Receive’ form with the following details;
    • First name and last name of Receiver (your name).
    • First name and last name of Sender (the name sent via e-mail).
    • Sending country (Malta).
    • Amount expected.
    • MTCN (Money Transfer Control Number).
  8. Present valid identification document (ID or Passport) and collect the money.

What are my daily limits?
Minimum: € - $ 50
Maximum: € - $ 4000

Do you accept “Cheque Notes”?
Unfortunately Yachting Poker does not accept cheques for your deposits. However, this option can be used to cash out funds from your playing account.

How do I cash out using the “Cheque Notes” option?
Please use the following steps to cash out your funds.
  1. Log into your account.
  2. Click on “Bank”.
  3. Click on “Cash Out”.
  4. Choose “Bank Wire”.
  5. Enter the amount desired.
  6. Click on “Cheque”.
  7. The money will be sent to your home address in 5 days.

Please keep in mind that a cheque can take up to 3 business weeks to reach your residence.